This is an excellent opportunity for a Hire Desk Controller to provide effective and efficient Customer Service through the conversion of enquiries into hires located within our Depot in Purfleet
- Location: Botany, Purfleet (RM19)
- Salary: Competitive Salary plus benefits
- Date posted: 27/06/2011 18:03
- Job type: Permanent
- Company: Nationwide Platforms
- Contact: Joanne Campbell
The Role
Responsibilities include: -
- Ensure the accuracy of orders entered onto the E-result system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
- Build strong and helpful relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders.
- Co-Ordinate movements for all trucks on a daily basis to fulfil Customer requirements..
- Successfully convert hire enquiries into hire orders and achieve above minimum process to hit and surpass hire revenue targets.
- Use the E result system interactively to take orders ensuring that availability is checked first.Using your product knowledge provide the Customer with the best option for hire.
The Person
The ideal candidate will have: -
- Excellent Telephone Manner.
- Good Communication Skills
- Computer Skills
- Previous experience within a similar role or within a Customer Services environment is essential
Rewards
- A Competitive Salary
- Health Cash Plan
- Pension
- 25 days holiday
For further information please contact the Recruitment Team on
01455 206808.
