London Jobs 2011 Helpdesk Operator
With over 500 clients across public and private sectors, Asperity’s technology powers employee discounts, salary sacrifice schemes, total reward systems and reward and recognition programmes. With well over £150 million of retail spend flowing through the platform annually, Asperity runs the largest closed user group in the UK and commands the biggest buying power. Clients include BSkyB, Aviva, Diageo, Associated Newspapers, American Express, and many other leading names across all industries.
Job Description
1. Helpdesk operator role
You’ll need to be really reliable, including locking-up from time to time. There is a requirement to be flexible and undertake different tasks, data entry and envelope-filling, as well as staying on top of the routine calls and emails and making sure we meet our key metrics.
You will work closely with the rest of the small team to answer customer enquiries, reset passwords, solve problems, keep our offers up to date, fix first line faults, provide information and generally deal with incoming queries. This is a combination of phone calls and emails with probably about 70% of enquiries being by email, so you need to be able to compose replies in good, well-phrased English.
2. Key requirements we’ll look for in you as a person:
- ability to manage phone calls and emails, and switch between tasks
- hardworking and dedicated - able to work fully across the rota
- practical and level headed
- superb attention to detail
- a sense of humour and able to create positive relationships.
- completer-finisher, 100% focused on customer satisfaction
- really good written and spoken English
- proactive – a positive, ‘can-do’ attitude
- flexible with the ability to react quickly
3. What do we offer in return?
Asperity is a great place to work and we’re a friendly team. We provide internal and external training and you can learn a lot.
About Asperity Employee Benefits
Reward Gateway is Asperity’s employee benefits platform; its discounts service is the largest in the UK. Overall the company services over 1.5 million employees and has offices in London, Dublin and Sydney with a fourth office opening in New York in 2011. Asperity holds ISO 27001 accreditation for Information Security, ISO 14001 accreditation for Environmental Management and was recently awarded two stars in the Sunday Times 100 Best Small Companies to Work For survey.
About the Role
We are looking to further enhance the Helpdesk service we provide to our clients’ employees who are the end-users of our system. We need a committed and confident Helpdesk operator with a great telephone manner, friendly and approachable but always professional. You won’t know our systems but we will train you in our product and our standards. You need to handle incoming enquiries about passwords and offers, take order for vouchers and generally assist our users. Industry experience is not essential; a can-do attitude, problem-solving approach, a good feel for customer service and sound written and spoken English are vital. Our clients’ employees phone and email us all day every day with enquiries ranging from ‘I can’t remember my password’ to ‘Where can I find the best price on this TV?’ and everything in-between.
We are looking for a Full Time operator that can commit to working flexible shift patterns mostly during the week, but sometimes a weekend as well. Our Helpdesk is open Monday to Friday, 8am-8pm and 10am-4pm at weekends and bank holidays, 364 days a year.
Based in Westbourne Grove, near Paddington Asperity is a small, friendly company with clients all over the UK. You’ll need to be really reliable, operationally focussed and take responsibility for your own workload and the work of the team. In particular, this role will need to ensure we deliver on our SLAs and maximise the potential of our contact with users. There’s lot of help, and training will be provided so you won’t be alone.
http://www.gumtree.com/p/jobs/helpdesk-operator/80835428
£8 an hour starting salary, rising to £9 after probation is complete.
